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Shipping Questions Returns / Exchanges Product Questions Coupon History Rewards History Frequently Asked Questions

Frequently Asked Questions TOP5

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  • [Member Information] Is there any membership grade?

    No.: 4

    About membership:There is membership grade from Basic to VIP, as well as point rewards system.

  • [Requesting Refund] How can I request a return/refund?

    No.: 3

    Return/refund:You can request return/refund within 2 weeks of the order delivery date.

  • [Cancelling Order] How can I cancel an order?

    No.: 2

    Order Cancellation:You can request cancellation of an order, which is in the statuses before "Preparing for Shipment".

  • [Points and Events] How much points can I get?

    No.: 1

    Points system:You can get 1% from every purchase that you make (excluding shipping fee). It is being rewarded automatically after the order is delivered, and there is no return/refund request.

  • [Shipping Information] What are the delivery option?

    No.: 0

    Delivery methods:1. FedEx International Priority (from 3 to 10 business days).2. EMS (2-4 weeks)3. K-Packet (4 weeks)
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비밀번호 변경

회원님의 소중한 개인정보 보호를 위해 비밀번호를 주기적으로 변경하시는 것이 좋습니다.

※ 비밀번호는 6~20자, 영문 대소문자 또는 숫자 특수문자 중 2가지 이상 조합.

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