MYPAGE
All CategoriesInformation We Use
Account, contact and delivery details help us provide the services you request. Optional information is identified separately.
Privacy Policy
Understand how your information supports your account, orders and international delivery—and how to exercise your privacy rights.
Your Choices
Review your account information and marketing preferences, or contact us to request access, correction or deletion.
Privacy Contact
Questions about personal information? Contact HONG JAE UI at hellofta@naver.com.
2026 English Edition — updated 11 October 2026
1. WHO WE ARE
JASON operates HelloFTA at hellofta.trade. This notice explains personal information used for accounts, orders and customer support. We respect applicable privacy law, including the Korean Personal Information Protection Act. This notice is separate from any consent required for a particular purpose; browsing this page does not constitute blanket consent.
2. ACCOUNT INFORMATION
For individual membership, the currently configured required fields are user ID, password, name, email address and mobile phone number. Address is an optional registration field. For business membership, required fields include user ID, password, representative name, email address and mobile phone number. Optional enabled business fields include company name, business registration number, business type, business address, contact person, department and contact telephone number.
We use account details to register and manage membership, authenticate access and communicate about the service. Information marked optional may be declined without preventing unrelated services. The ordinary registration form does not require a Korean resident registration number; the former general statement that it does has been removed.
3. ORDERS AND CUSTOMER SUPPORT
To process orders, arrange delivery, handle returns and resolve questions, we use the purchaser’s and recipient’s names, contact details, delivery address, order contents, payment status and correspondence. International addresses may include country, state or province, city, postal code and street address. Customs information is requested only when required for a particular shipment and explained at that time.
Information is provided through registration, checkout, account management, inquiry forms and communications with customer support. Please do not put passwords, full card details or unnecessary identity documents into public reviews or inquiries.
4. OPTIONAL COMMUNICATIONS
Email or mobile marketing preferences are collected separately from information needed to fulfill an order. You may withdraw optional marketing consent or change available preferences in My Account, or contact us. Declining optional marketing does not remove your right to place orders or receive necessary order communications. Product restock notifications use the mobile number supplied for that request.
5. WEBSITE DATA AND COOKIES
The website uses cookies to maintain login sessions, account access and shopping functions. Existing site notices also describe use of cookies to understand service usage. Technical information such as an IP address may be processed by website functions; the current comment notice identifies IP address, name and comment password.
You can review, block or delete cookies through your browser settings. Blocking necessary cookies may prevent sign-in or some shopping functions. A cookie identifier can be personal information when it can be linked to a person. Social media and other external links lead to services with their own privacy notices.
6. LEGAL BASIS AND CHOICES
We process information as necessary for requested services and contracts, legal obligations, or valid consent, as applicable. Where consent is required, the specific purpose, items, retention period and consequences of refusal must be explained before consent is obtained. A privacy notice does not itself authorize unrelated marketing, third-party disclosure or international transfer. Required and optional choices must be distinguished.
7. RETENTION AND DELETION
Account information is retained while needed to provide membership services. On account closure or when a purpose is fulfilled, information that is no longer needed is deleted without delay, except records that must be retained under applicable law or for a justified unresolved matter. Legally retained records must be limited to the required purpose.
For applicable Korean e-commerce transaction records, statutory periods include six months for advertising records, five years for contracts or withdrawal records, five years for payment and supply records, and three years for consumer complaints or dispute records. The relevant statutory period applies to the record concerned; it does not mean all account information is retained for five years.
The existing marketing notice provides for deletion on membership withdrawal. Restock notification and comment information is deleted when its purpose is fulfilled, subject to lawful retention. Electronic records are destroyed so they cannot be restored; physical records are securely destroyed where applicable.
8. SERVICE PROVIDERS AND DISCLOSURES
Processing an order can require sharing only necessary information with the payment service selected by the customer, the carrier handling the shipment and any legally required customs recipient. FedEx is the international carrier currently shown in the shipping arrangements. Shipment information can include recipient name, delivery address, telephone number and information required for transport or customs.
The identity of the actual provider, its role, purpose, items shared and retention arrangements must be disclosed accurately in the relevant notice. We do not treat this general description as permission to disclose information to an unidentified recipient. Requests from authorities are handled only on an applicable legal basis.
9. INTERNATIONAL SHIPPING AND DATA TRANSFERS
HelloFTA operates from South Korea. An international delivery may involve processing shipment information in the destination and countries used by the carrier. Before a transfer requiring a specific notice or consent, the recipient, destination country, purpose, information transferred, timing and method, retention period, applicable legal basis and available refusal procedure must be explained. This notice does not provide blanket consent to all overseas transfers.
If you need the privacy details for your destination or selected payment method, contact us before supplying additional information.
10. YOUR RIGHTS
Subject to applicable law, you may request access, correction, deletion, restriction or suspension of processing, and withdrawal of consent. You may also request account closure. Use My Account for available self-service changes or contact the privacy contact below. We may verify identity using only information reasonably needed for the request; do not send your password.
We respond without undue delay and explain any lawful restriction or retention obligation. Withdrawing necessary processing consent may prevent the related service; withdrawing optional consent does not prevent unrelated services. Additional rights required by applicable local law remain available.
11. CHILDREN AND REPRESENTATIVES
Where processing a child’s information requires parental or legal guardian consent, that consent must be obtained and verified as required by applicable law. A parent, guardian or authorized representative may contact the privacy contact to exercise rights. Please contact us before creating an account for a child under 14. A general website setting does not replace legally required guardian consent.
12. SECURITY AND ACCOUNT SAFETY
Our existing policy provides for access controls, password-protected access, backups and measures against unauthorized access and malicious software. Safeguards should be appropriate to the information and risks. No website can promise absolute security. Keep credentials private, sign out on shared devices and report suspected misuse. For forgotten passwords, use the account recovery process or contact support; do not request disclosure of your existing password by email.
13. CONTACT AND COMPLAINTS
Privacy Contact: HONG JAE UI
Operator: JASON / HelloFTA
Email: hellofta@naver.com
Customer Service: https://hellofta.trade/service/cs
Address: 507, 272-16 Munji-ro, Yuseong-gu, Daejeon, South Korea
You may also contact the Korean Personal Information Infringement Report Center (privacy.kisa.or.kr; 118 within Korea) or Personal Information Dispute Mediation Committee (www.kopico.go.kr) for applicable complaints. You may contact the competent supervisory authority where applicable.
14. UPDATES
We publish changes and their date on this page. Material changes to processing require appropriate notice and any consent legally required before the new processing begins. The date above identifies this English notice update, not regulatory certification. Earlier versions are retained for reference.
